Service Delivery

In challenging business environments, companies are under increasing pressure to deliver cost savings as well as improvements in productivity and reliability. The market is being driven by the demand of outsourcing non-core activities in both the private and public sector.

  • Australian Property Management Solutions Service Delivery Solutions are aimed at managing clients existing service providers and suppliers to achieve defined strategic, operational, financial, and performance goals.

  • Through our service delivery management team we provide a total end to end vendor management solution, leveraged through world class technology and expertise that achieves world’s best practices for our clients to maximize returns on investment. Our method of managing client service portfolios has been developed to deliver the best value and to exceed desired outcomes.

    We manage our programs in a collaborative manner to ensure effective provisioning of service excellence so our clients are supported in their sustainability goals to derive competitive advantage. In order to deliver pragmatic solutions and unlock value, we work to understand our client’s specific property maintenance and management needs.

    Sourcing Advantage strives to provide Service Delivery Solutions that are:

    • Proactive
    • Integral to strategic planning
    • Inclusive and client-focused and
    • Driven by measurable performance

    The relationship with our clients is fundamental to provide a service delivery that exceeds customer expectations. We understand that organisations are subject to changing needs therefore, we strive to develop flexible relationships with our clients to create sustainable business value to ensure:

    Customer Value Alignment

    Through the evaluation of internal and external service opportunities to develop and design supply chain channel and services strategies that meet service deliver requirements at optimum costs.

    Channel Design and Service Network Optimisation

    Through the establishment of optimal service support structures in line with agreed channel, customer services and value requirements.

    Strategic Sourcing and Service requirements

    The development of supplier leverage points and development of appropriate sourcing strategies that reduce the total cost of ownership and strengthen supply relationships.

    Information Systems

    Improved information systems to gain maximum visibility, decision support and execution of operations and services, that develops an integrated end to end technical and business process solution footprint capable of meeting the needs for agreed customer, channel and service delivery.

    Performance Management

    Establishing required service levels to ensure on-going peak performance from both suppliers & service providers

    Organisation Development

    Developing both, skills and capabilities needed to meet and sustain customer, channel and service delivery requirements.

    Process Engineering

    Development of best practice procedures and processes that ensure the client environment operates effectively whist retaining flexibility to meet new service demands.

    Enterprise Asset Management

    The implementation of solutions to manage the maintenance and repair operations for capital assets, including equipment, inventory and resources associated with maintaining those assets. In order to achieve greater equipment and facility utilisation as well as lower operating costs.

    Fulfillment Management

    That enables the visibility and efficient management of service and service delivery outcomes that meet stakeholder requirements.

    Australian Property Management Solutions achieves the above through the development of the right management models which is balanced by:

    • Business drivers
    • Governance, compliance and service level management
    • People, processes, technology, risk and change management

    These three elements ensure a “balanced scorecard” for delivering and managing the right service and service solutions that deliver consistent results.

    We work to improve performance, reduce operational costs and risk through maintenance management, life-cycle costing and analysis. As well as comprehensive facility and property portfolio management solutions, leaving our clients to concentrate on their core business. 

  • Australian Property Management Solutions is resourced with over 300 specialist consultants. Each of our consultants have a minimum of 10 years’ experience with specific competencies related to Facilities Management, Assets Management, Environmental Management, Waste Management and Engineering Services.

    Through this team of senior operations managers, industry specialists, and advisors, we have a proven track record for exceeding our client’s expectations.

    Establishing partnering relationships with our clients and suppliers contributes significantly to the management of efficient operations and paves the way for improved performance, cost reduction and sustainable innovative service delivery.

    Our goal is to achieve world class performance in optimising service delivery and increasing client satisfaction. Our experience gives us unmatched insight into effective service and contract management.

    Members of our team are highly sought after, highly experienced and well credentialed. Australian Property Management Solutions is committed to working in the best interest of our clients. This matched with our extensive industry knowledge, experience and ingenuity allows our clients to feel confident that Australian Property Management Solutions provides innovative solutions that address their property maintenance and management requirements across their organisations property and site portfolios.

    We focus on achieving quality and sustainable outcomes with a commitment to OH&S and environmental management.

  • Our aim is to guide and support our network of licensed & accredited suppliers, service providers & vendors through the many complex choices. Help them increase efficiency, and ensure the best return on investment. We are committed to seeing great ideas translated into real business outcomes. This is backed by our commitment and commercial investment models.

    Australian Property Management Solutions Market Access Assessment, Accreditation & Licensing Program, takes on a leadership position:

    • Led by enterprise architecture, that achieves long term sustainable transformational results
    • As a trusted partner, advisor and authority in business transformation we work with our network of suppliers, service providers & vendors to become more effective and efficient, aligned with exceeding client expectations.
    • Working with organisations to better understand who they are, who they are serving, what they are delivering, how they are delivering it, and how to become more efficient and effective at delivering it. Harnessing world's best practices, processes, methodologies and approaches
    • Setting objectives with the achievement of organisational goals, via a methodology and approach that engenders a culture and capability of producing sustainable and repeatable results reflective of a shared vision.
    • Helps to define the blueprint and roadmap to transform businesses by leveraging sound and logical principals that bring about competitive advantage and business value.

    For more information please refer to the APMS Market Access Brochure