Our Management Environment

Ensures all stakeholders are kept informed throughout the service delivery process

Managing services effectively requires key personnel including contractors, supervisors, administrative staff, finance and management to be integrated into the same network ensuring all interactions are managed quickly, seamlessly and efficiently.

Managing people and processes

Our management environment provides a complete end-to-end service that manages the full job cycle – from initial job request through to final invoicing. It also manages the people involved in the process.

Eliminates an unnecessary physical paper trail

Providing instant up to date information is critical. Our management systems ensure delivery of all information and updates. Information is updated in real-time ensuring everyone in the service delivery cycle takes responsibility for their own entries, this cuts out manual processes, eliminating unnecessary double-handling, human error and the risk of losing documents. It also cuts out unnecessary phone calls, faxes, emails and travel which cause bottlenecks and unnecessary communication loss, resulting in unnecessary frustration, cost blowouts and hampering client satisfaction.

Streamlines and standardises work practises

Our commitment to service delivery, ensures all our personnel follow a set order of tasks and sequences; ensuring work is handled in an orderly and consistent manner and delivered on time and on budget;

Maximises visibility

This ensures we can foresee problems before they occur allowing management to rapidly intervene to ensure targets are met and penalties avoided;

Manages “Smart” selection

We manage and interact with 1000’s of people daily, our management systems ensure we have the best person on the job. This is achieved through our intelligence systems that provide up to the minute intelligence of external and internal staff based on skills, specialisation, availability, past performance and compliance;

Meeting compliance obligations

We ensure all our personnel and contractors conform to their legal contractor prequalification requirements, are correctly insured, licensed/registered with appropriate authorities including office of Fair Trading/Work Cover/Police/Building Services Authority/Electrical Licensing Board, Building Commission/Plumbing Industry Commission/Office of Chief Electrical Inspector;

Managing communications

Communications is key to delivering robust solutions, our systems and processes enables key personnel to upload information, notes, documentation, variations and photographic evidence, enabling them to work more efficiently while providing management with a valuable audit trail;

Procurement, vendor management, procure-to-pay

Managing the growing complexity of purchasing requires integrated business information technology. APMS is committed to ensuring it has the best of breed technology that streamlines the business’s entire purchasing process minimising costs maximising efficiencies.

Service Workflow

management environment service workflow