Our Approach
Our Mission
To create sustainable competitive advantage through innovation that supports property maintenance & management excellence.
How...
Focus on the 4 P's of sourcing excellence:
- Price: understanding price points within the supply and service arrangements
- Programs: non-price, added value and productivity benefits
- Process: key process actions to ensure ongoing sustainability
- People: professional through commercial skills development and adaptability to changing needs
Our approach encompasses the continual measurement, improvement, refinement and change in how our clients maintain and manage their properties and site portfolios.
This involves focusing on outcomes that are valued by customers, suppliers and employees to ensure service improvement through to the delivery cycle of service deployment and management. We do this by implementing robust maintenance and service requirements and management styles associated with Facilities Management, Assets Management, Environmental Management, Waste Management and Engineering Service requirements which include:
- maintenance & service management plans, policy, procedures and management systems;
- requirements for corporate governance;
- maintenance & service frameworks;
- detailed responsibilities & accountabilities;
- resource planning and optimisation;
- change management;
- risk management;
- service schedules that include demand, delivery and performance requirements;
- development of asset registers detailing service history, condition & maintenance requirements;
- procurement and contracting processes & procedures;
- vendor management and resource requirements
- Occupational Health & Safety plans; and
- realising productivity, efficiency and financial benefits
We employ a systematic approach that incorporates specific strategic, tactical, and operational components to manage the business critical environment.
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Our strategic approach
Our operational model incorporates
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Our tactical solution is built upon
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